FREQUENTLY ASKED QUESTIONS
Look for a metal tag or sticker on your appliance. Usually, the tag will be in an easy-to-find place. The model number can be found on the tag (inside the door, either side of the exterior, etc.). Then provide your model number and our professionals will be happy to check it for you.
What if I purchased the product but it doesn’t fit my model?
You are able to return the product within 30 days. Please write to us with your detailed problem (right part but not fit, wrong part, etc.) and we will instruct you.
What if the product has problems during use?
The product is covered in a lifetime. Whenever you encounter any problems, please reach us and we will offer you a full refund, no questions asked.
Why should I choose your products?
Our products are made with OEM standards but are more affordable so you can save up to 70% of your budget compared to buying genuine.
What’s more? Every product is covered in a lifetime which means you will lose nothing while shopping with BlueStars.
How can I reach you?
On the product detail page, select the name of the seller and select ‘Ask a question’ on the next page. If you have an order placed with us, go to your order list, select 'Problem with order', choose your topic and select 'Contact seller'.